The importance of pre-stay communication in 5 steps

What most hoteliers don’t see is, that pre-stay communication is as important as any other communication during their guests‘ stay. Therefore, every hotel owner should use the power of pre-stay communication to their advantage. Pre-stay communication does not only help you gather valuable information about your guests, but also improves your guests‘ hotel experience. How …

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Added value for your hotel

How smart technology can generate guest connections and direct bookings Just imagine the following, unpleasant situation: after a nice evening you are waiting with your date in front of your hotelroom, but you cannot find your keys to open the door. Of course, you could approach the receptionist to get a new one. But don’t …

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Find Out Why Your Hotel Should Have a Concierge-Button

Communication is continually getting faster and immediate answers are expected. Good communication and a high service quality are important features for every hotel management. Guests and millennials in particular expect fast answers and often prefer to utter their requests online. An app-based tool like the gestigd® Concierge-Button helps to simplify this process. Here are 5 …

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Personalized Hotel-Apps: Offer the Best Digital Service to Your Guests

The expectations of hotel guests are increasing. Millennials in particular are looking for simple and convenient online solutions. In order to become independent from OTAs hotels have to present new digital services. Personalized websites with indivual offers are on the rise However, many hoteliers are overwhelmed by the diverse range of digital possibilities and often …

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Mobile Keys: How to Improve the Security Standards of Your Hotel

Keycards constitute a threat to the security of hotels. Only little programming effort is needed to open doors that are secured by keycards. How simple it is to open hotel rooms without a card demonstrate various amateur videos on Youtube. A burglary into guests’s hotel rooms can have dramatic consequences. With their valuables being stolen …

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