{"id":2345,"date":"2018-04-18T14:57:45","date_gmt":"2018-04-18T14:57:45","guid":{"rendered":"https:\/\/www.gestgid.com\/?p=2345"},"modified":"2018-04-18T14:57:45","modified_gmt":"2018-04-18T14:57:45","slug":"the-importance-of-pre-stay-communication-in-5-steps","status":"publish","type":"post","link":"https:\/\/www.gestgid.com\/en\/2018\/04\/18\/the-importance-of-pre-stay-communication-in-5-steps\/","title":{"rendered":"The importance of pre-stay communication in 5 steps"},"content":{"rendered":"

What most hoteliers don\u2019t see is, that pre-stay communication is as important as any other communication during their guests\u2018 stay.<\/span><\/p>\n

Therefore, every hotel owner should use the power of pre-stay communication to their advantage. Pre-stay communication does not only help you gather valuable information about your guests, but also improves your guests\u2018 hotel experience.<\/span><\/p>\n

How can you approach your guests with pre-stay communication?
\n<\/span><\/p>\n


\nHere are five ways to get to know your guests.<\/span><\/strong><\/p>\n

1. Email<\/strong><\/span><\/p>\n

Every hotel should send their guests a booking confirmation email. This is the most basic way of communicating with your guests, but it\u2019s nevertheless very effective.<\/span><\/p>\n

What your first email should include:
\n<\/span>
\n– Personalized and friendly message: Thank your guests for choosing you and confirm their booking.
\n<\/span>
\n– Send links to value-added services, upgrades, and other deals. Let them know you\u2019re on social media and note that you are always available for requests and concerns.
\n<\/span>
\n– Be brief and concise.
\n<\/span>
\n– Also, make sure that your emails are mobile optimized.<\/span><\/p>\n

 <\/p>\n

2. Pre-stay questionnaire<\/strong><\/span><\/p>\n

This type of pre-stay communication is often used when a hotel has a lot of different kinds of value-added services. You can use a pre-stay questionnaire to provide an engagement platform for your guests.<\/span><\/p>\n

If you decide to use the pre-stay questionnaire make sure to send it a few days after the booking. Furthermore, let your guests know that you want to make their stay as pleasant as possible.<\/span><\/p>\n

 <\/p>\n

3. Text messages<\/strong><\/span><\/p>\n

Use the power of text messages and send your guests two days before their arrival a short message, telling them how happy you are to host them and remind them of special arrangements you have made for them.
\nYou can include for example a google maps link to your hotel so they can get there easily.<\/span><\/p>\n

 <\/p>\n

4. Live Chat<\/strong><\/span><\/p>\n

A live chat can help you to address urgent matters immediately and allows real-time inquiries. This will show your guests how much you care and appreciate them.<\/span><\/p>\n

 <\/p>\n

5. Social media<\/strong><\/span><\/p>\n

Last but not least: Social media. A very important platform to engage with your guests are our beloved social media platforms like Instagram and Facebook. You can use them to post news, promotions and pictures.<\/span><\/p>\n

These 5 simple ways of communicating with your guests will improve your business and your guests\u2018 satisfaction. Try it and be prepared.<\/span><\/p>\n

 <\/p>\n

Get there with the [gestgid]\u00ae app<\/strong><\/span>
\nUsing the [gestgid]\u00ae app will help you to achieve your goals regarding guest relations. The app provides everything you need to provide your guests with all information about your hotel. <\/span>
\nBe digital and don\u2019t waste your time. Look here for your [gestgid]\u00ae download<\/strong>.<\/span><\/p>\n

[button link=”https:\/\/ifbck.com\/admin\/user\/registration-gestgid” color=”default” size=”” stretch=”” type=”” shape=”” target=”_self” title=”” gradient_colors=”|” gradient_hover_colors=”|” accent_color=”” accent_hover_color=”” bevel_color=”” border_width=”1px” icon=”no” icon_divider=”no” icon_position=”right” modal=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ alignment=”center” class=”” id=”]One click to [gestgid]\u00ae download[\/button]<\/p>\n

 <\/p>\n

 <\/p>\n

About\u00a0BHM Media Solutions<\/h3>\n
\n

The BHM Media Solutions GmbH designs, develops and markets media and communication solutions. In close collaboration with its clients the company implements business solutions and provides support for them. As part of the BHM GROUP the BHM Media Solutions GmbH profits from the experience and expertise of the associated companies. You can find more information about the BHM Media Solutions GmbH here\u00a0www.bhmms.com<\/a>.<\/p>\n

\n

Press contact<\/strong><\/p>\n

Vivien Riegler
\nFon.: +49 40 60942678- 0
\nFax: +49 40 60942678- 9
\nEmail:\u00a0vivien.riegler@bhmgrp.com<\/a><\/p>\n<\/div>\n<\/div>\n

\n

www.bhmms.com
\n<\/a>www.bhmgrp.com
\n<\/a>www.ifeedback.de<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

What most hoteliers don\u2019t see is, that pre-stay communication is as important as any other communication during their guests\u2018 stay. Therefore, every hotel owner should use the power of pre-stay communication to their advantage. Pre-stay communication does not only help you gather valuable information about your guests, but also improves your guests\u2018 hotel experience. How …<\/p>\n

The importance of pre-stay communication in 5 steps<\/span> Read More »<\/a><\/p>\n","protected":false},"author":2,"featured_media":2377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"categories":[],"tags":[],"yoast_head":"\nThe importance of pre-stay communication in 5 steps<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gestgid.com\/en\/2018\/04\/18\/the-importance-of-pre-stay-communication-in-5-steps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The importance of pre-stay communication in 5 steps\" \/>\n<meta property=\"og:description\" content=\"What most hoteliers don\u2019t see is, that pre-stay communication is as important as any other communication during their guests\u2018 stay. 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